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mara-belle425's avatar
mara-belle425
2 years ago

I keep getting installation error everytime I install a pack

Hello Everyone! Yesterday I bought the Get Together Expansion pack on the EA app and right after that, as I was trying to install the pack, it said"Installation Error". So I decided to uninstall a...
bug
mac
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@mara-belle425 & @McKenzieM98 

Thanks! Please try the following steps and let me know if that clears this up for you:

  • Open task manager, locate EA Background Service, and end task
  • Clear the cache for the EA app
  • Run the EA app as an administrator 
  • Check for any background applications blocking the EA App
  • Try lowering your User Access Control Settings:
    • Close the EA app
    • Click the Windows button and type "UAC" in the search field
    • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
    • Click Okay the bottom of the window
    • Open the EA app client and try starting the download again

Keep me posted on this! 

mara-belle425's avatar
mara-belle425
2 years ago

Hello!

I have a Windows 7 and I can't find the user access control settings.  Does the game still run on Windows 7?

    • mara-belle425's avatar
      mara-belle425
      2 years ago

      Hello!

      I followed the steps and it still doesn't seem to work for me. Is there any other recommendation you suggest I should do?

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @mara-belle425 

        If those steps aren't working for you, please run an EA Error Report with the steps here, and please provide your Report ID in this thread so we can investigate into this further. Thank you! 

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