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VersheeteL's avatar
VersheeteL
3 years ago

I redeemed activation codes for Sims 4 but can't download packs in Ea App

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 05.03.2023
Summarize your bug I bought 2 packs for Sims 4 (Get to Work and Discover University), the activation codes worked at ea.com, but there's no manage addons button in the Sims 4 tile in the Ea App library.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know, try to activate the code and see what happens?
What happens when the bug occurs? Packs show as not bought,
What do you expect to see? I just want to download my packs.

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How do I get my packs to show up and download them? The codes redeemed just fine on the site.

bug
mac
pc

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there @VersheeteL,

    Where were these codes purchased from? Did you try redeeming them directly in the EA app instead of from the website? 

  • VersheeteL's avatar
    VersheeteL
    3 years ago

    Hi, @EA_Solaire! I tried to put them into EA app's activation code box, but it says the code is already redeemed. I guessed it's how it's supposed to be since I've already activated them via the ea.com site and it accepted the code there. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @VersheeteL 

    Did you check that you're logging into the EA app with the same account that you redeemed these codes on from the EA website? 

    Where were these codes purchased from? 

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