I redeemed activation codes for Sims 4 but can't download packs in Ea App

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Download GameWhen did this happen? (dd.mm.yy hh:mm) 05.03.2023 Summarize your bug I bought 2 packs for Sims 4 (Get to Work and Discover University), the activation codes worked at ea.com, but there's no manage addons button in the Sims 4 tile in the Ea App library.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I don't know, try to activate the code and see what happens?What happens when the bug occurs? Packs show as not bought,What do you expect to see? I just want to download my packs. ‌How do I get my packs to show up and download them? The codes redeemed just fine on the site.

ea_solaire · Answer

Hey there&nbsp;@VersheeteL,

Where were these codes purchased from? Did you try redeeming them directly in the EA app instead of from the website?&nbsp;

versheetel · Answer

Hi,&nbsp;@EA_Solaire! I tried to put them into EA app's activation code box, but it says the code is already redeemed. I guessed it's how it's supposed to be since I've already activated them via the ea.com site and it accepted the code there.&nbsp;

ea_solaire · Answer

@VersheeteL&nbsp;

Did you check that you're logging into the EA app with the same account that you redeemed these codes on from the EA website?&nbsp;

Where were these codes purchased from?&nbsp;

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I redeemed activation codes for Sims 4 but can't download packs in Ea App

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