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VersheeteL's avatar
VersheeteL
3 years ago

I redeemed activation codes for Sims 4 but can't download packs in Ea App

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there @VersheeteL,

Where were these codes purchased from? Did you try redeeming them directly in the EA app instead of from the website? 

  • VersheeteL's avatar
    VersheeteL
    3 years ago

    Hi, @EA_Solaire! I tried to put them into EA app's activation code box, but it says the code is already redeemed. I guessed it's how it's supposed to be since I've already activated them via the ea.com site and it accepted the code there. 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @VersheeteL 

      Did you check that you're logging into the EA app with the same account that you redeemed these codes on from the EA website? 

      Where were these codes purchased from? 

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