Forum Discussion

tqkwuy0w5j7a's avatar
tqkwuy0w5j7a
3 years ago

I tried to download an EA game from the Xbox app, error occured in the EA app

So I decided to download Spore, and I went to the Xbox app because I have Game pass Ultimate. So I hit Install, going well so far, it downloads The EA app, then opens it. however, after the slightly ...
bug
mac
pc
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @tqkwuy0w5j7a Can you try the following steps and check if this message continues?

  • Clear EA App's Cache 
  • Run EA App as admin, or ensure any security software does not limit it from running
  • Ensure any Firewall, Proxy, or other connection software does not limit EA App from running
  • tqkwuy0w5j7a's avatar
    tqkwuy0w5j7a
    3 years ago

    Hello Illium. I attempted your first solution, but then it showed me this screen.

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago
      @tqkwuy0w5j7a Wanted to confirm if you are still getting that message when starting EA App? If so, are you able to check the remaining points for anything that may be blocking communication to our servers?

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,847 PostsLatest Activity: 2 hours ago