I can't buy new The Sims 4 content. My IDEAL bank account works everywhere but not in the EA App. I really want it to work, thank you.My IDEAL APP is up to date and my bank says it's your fault.

Hi @Ethice, Could it be that you're located in the Netherlands? We've been working on this issue for a while now, and regrettably, it seems there isn't a current solution, as our teams are still investigating the cause of the problem with the iDEAL payment portal. The issue is being monitored on the Dutch forums, here. A possible workaround is to use the https://ea.com website on your default browser, where the iDEAL payment portal should function correctly. Hope this helps.

Ideal bank does not work on EA App.

11 Replies

EA_Leeuw
Community Manager
2 years ago
Hi @Ethice,

Could it be that you're located in the Netherlands? We've been working on this issue for a while now, and regrettably, it seems there isn't a current solution, as our teams are still investigating the cause of the problem with the iDEAL payment portal. The issue is being monitored on the Dutch forums, here.

A possible workaround is to use the https://ea.com website on your default browser, where the iDEAL payment portal should function correctly.

Hope this helps.
Ethice
2 years ago
Yes, I am in The Netherlands. I really love to play The Sims, I do it for years and I (had) all of them. I try that now because I am usually on MAC and Windows with Firefox browser. Thank you very much, I never thought off that. I'll go and try it right now. The Sims is the only game I like, I play it for years now.
Thank you very much 🥳
Daaanbanaaaan28
2 years ago
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) GIVES WHITE SCREEN BEFORE PAYMENT OPTIONS
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe payment issue
When did this happen? (dd.mm.yy hh:mm) 12/09/2023
Summarize your bug since a few months i cant buy SIMS 4 packs/bundles. It gives me a white screen in the end of my purchase.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? buy a sims 4 pack
What happens when the bug occurs? white screen, doenst go to your bank. IDEAL and paypal both wont work
What do you expect to see? your bank so you can pay.
‌
Cant buy any sims4 packs, tried different payment methods. both IDEAL and Paypal wont work. gives white screen.
EA_Leeuw
Community Manager
2 years ago
Hi @Daaanbanaaaan28,

I've merged your post with an already existing thread about this issue.
Daaanbanaaaan28
2 years ago
@EA_Leeuw I can't buy the bundle I want on the website. So for me this option is not a sulotion. In the Origin App you can make your own bundle. This option is not on the website, on here it gives you three existing bundles..
EA_Leeuw
Community Manager
2 years ago
Hi @Daaanbanaaaan28,

If the workaround doesn't work for you, it's best to choose a different payment method in the EA app.
Maveee15
2 years ago
@EA_Leeuw It does not have the Build A Bundle option on the website. I have also tried two different payment methods on the ea app. Will there be a fix? This is unfortunate timing since this has been happening around christmas.
And now that the purchases have not gone through on the ea app, is it safe to say that my card will not be charged at all? As i've tried this multiple times and do not wish to be charged 3x the amount.
ixy_official
2 years ago
hi!!
i have been trying to buy something in the ea app but i cant pay with Ideal/Rabobank.
every time i click on pay its says "redirecting to payment provider site''' then it gives me a white tab with only "ea" on it.
i looked in my payment history and its say "waiting to be confirm"
is there anything i can do ?
thanks already
Gigglezilla.
ixy_official
2 years ago
hi!
i got this message 1 time
For technical reasons, the component you requested is currently not available.
We apologise for any inconvenience this may have caused. Please try again later.
i want to buy something from the ea app but it wont let me .
every time click on pay i get only a white screen and i tried very much to fix this.
i wanted to pay with rabobank but so i looked if they had any disturbance but they didnt
is there anything i can do ?
ixy_official
2 years ago
hi!!
i have been trying to buy something in the ea app but i cant pay with Ideal/Rabobank.
every time i click on pay its says "redirecting to payment provider site''' then it gives me a white tab with only "ea" on it.
i looked in my payment history and its say "waiting to be confirm"
is there anything i can do ?
thanks already
Gigglezilla.