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To check what is the full error message you get?
Also, can we try the following steps?
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool then Check for Windows and GPU updates
- Restart your device in Clean Boot mode, then just try running the client and game
- corpsey_lovely2 years agoNew Traveler
@EA_Illium I did just attempt those and they didn't help. The full error message I get is "Windows cannot find 'C:\Program Files\Electronic Arts\EA Desktop\EADesktop\EALauncher.exe'. Make sure you typed the the name correctly, and then try again." Every time i look for it only the old version comes up which is classed as a word document. the launcher is the only file that I'm missing since the update.
- corpsey_lovely2 years agoNew Traveler
@EA_Illium this is the DxDiag file attached.
- 11 months ago
hi! someone actually got any real help, bc im panicking rn and i have the same issue
- 11 months ago
I think somehow the launcher is being duplicated. I was having the same issue. I just kept getting that stupid error that it can't find the launcher file, and my boyfriend just fixed it for me. He went to the program files of the app ( on my computer it was C:\Program Files\ Electronic Arts\EA Desktop\EA Desktop, then he clicked on EADesktop.exe and it launched. It will ask you for your EA login credentials. You just sign in. He created a short cut on my desktop to that file also. I hope this works for anyone else that tries it!
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