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@EA_Illium this is the DxDiag file attached.
- EA_Illium2 years ago
EA Staff (Retired)
Have you tried to Repair or Install the VC++ files for your game (Guide here)?
- corpsey_lovely2 years agoNew Traveler
It was one of the first things I tried. I deleted and reinstalled the VC++ files a few times as well since then. Everytime I deleted the entire thing and reinstall it just tells me that windows can't find the EALauncher.exe File so I'm not sure what to do with it anymore.
- EA_Illium2 years ago
EA Staff (Retired)
Hey @corpsey_lovely
Apologies for the delay, have you tested a new user or admin account to see if you can install and launch the EA app?
If so we may want to uninstall it from your account using something like Revo uninstaller and verifying all files have been deleted, then restarting your device and trying to install once more to see if the issue persists.
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