Forum Discussion

vargklo67's avatar
2 years ago
Solved

I'm unable to sign in and open the app

whenever i try to log in to EA games and click the "sign in" button, absolutely nothing happens. The window just remains and i can't even click the "sign in as invisible" or "keep me signed in" button. I'm using windows 11. I would be very grateful for any help. by playing bf4 via steam i can briefly open the EA games app but as soon as i shut down bf4 I'm logged out of the EA games app immediately before i have time to start another game. here is an image of what it looks like when i try to log in.

 

  • Hey @vargklo67,

    Sorry to hear you're having some trouble logging into the launcher.

    Have you had a chance to try clearing the EA app cache to see if that helps? 

    I would give that a try before reinstalling the EA app itself. If you're still running into issues after that point, I would also check for any other programs that may be running in the background, especially those that have overlays such as Discord, Overwolf, Xbox Game Bar, etc. to see if disabling those temporarily allows you to interact with the sign-in screen.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @vargklo67,

    Sorry to hear you're having some trouble logging into the launcher.

    Have you had a chance to try clearing the EA app cache to see if that helps? 

    I would give that a try before reinstalling the EA app itself. If you're still running into issues after that point, I would also check for any other programs that may be running in the background, especially those that have overlays such as Discord, Overwolf, Xbox Game Bar, etc. to see if disabling those temporarily allows you to interact with the sign-in screen.

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