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Kitsune_Goose's avatar
Kitsune_Goose
Rising Vanguard
3 years ago

Impossible to launch Sims 4 without Internet connection

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? I can't launch it, so why does it matter? I should be allowed to play a not updated game if I want. I paid for it!
What expansions, game packs, and stuff packs do you have installed? Do you seriously need me to list all of them? It's a general problem that I am fairly sure applies to all games at this point.
Steps: How can we find the bug ourselves? Log in to the EA App, make sure to check "keep me logged in" Have your Internet provider have issues, or go into the woods. Point is, you don't have access to the Internet on your computer
What happens when the bug occurs? The app sends me on an impossible goose hunt after login credentials on the online servers, and will not let me launch the game unless I travel to a house with Internet, carrying my stationary computer with me. Sometimes the reason is it needs me to log out and log in again, but online. Sometimes my "game license" has expired. When it went to "we corrupted your game files" I gave up and shut the damn machine off.
What do you expect to see? A play button, or a way to launch my game, without needing an Internet connection. This always worked with origin. Please give us origin back as an option! This new app does not work!
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The EA App switch

104 Replies

Replies have been turned off for this discussion
  • Sims 4 offline turns off then I have to drive somewhere to find Wi-Fi to turn it back on to go offline again

  • Your software teams are garbage. I just got Sim 4 and cannot use it; EA app, that I was forced to created from stream, REFUSES to allow me to play  sim 4. The apparent internet issues making games unplayable is still an issue. Clearly you do not care for your customers. Games need to be played independently from your servers or your useless!

  • ABrndNwNr's avatar
    ABrndNwNr
    Rising Novice
    5 months ago

    I’ve been having the same issue. I haven’t been able to play my games in over a year as I don’t have internet. This is insanely disappointing treatment by EA. You can’t sell a game that doesn’t require internet to play and then suddenly switch it up years later after we’ve spent hundreds on it. It’s disgusting actually. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey there,

    Since the original thread is more than a year old, it will be closed to stop it from getting necro'd.

    If you have the same or a similar issue, please create a new thread.

    Thank you.

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