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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

[Info Request] Xbox Game Pass: "Sign Up for EA Play or Purchase Game" Error

Hi everyone, We're currently working on gathering some additional information regarding an issue that some people have been getting when attempting to play EA Play games through their Xbox Game Pa...
bug
mac
pc
ArchieNicheli's avatar
ArchieNicheli
5 years ago
  • EA Account ID
    ArchieNicheli
  • Xbox GamertagTutuNicheli
  • The name of the game(s) you're trying to playNeed for Speed:  Heat I cannot iniciate the game via Origin because says my ea play  from steam already expired but i have the ea play from XGP 
  • MEGAFALCON468's avatar
    MEGAFALCON468
    5 years ago

    @EA_Kent 

    EA Account ID : MEGAFALCON468

    Xbox Gamertag : BigMegaFalcon

    Games : ALL

    * A short description of the problem: When installing EA Desktop via Xbox App or the EA website, the application does not open. By forcing it to open through "EALauncher.exe", it opens a small dark screen, but with nothing. A screenshot of the screen follows.

    ** Note: I've tried to reset the Xbox app, I've tried to clear the cache of the EA Desktop app, uninstall, install again, delete some records via Regedit for a cleaner install, but nothing worked.

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