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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

[Information Request] EA Desktop Crashes

Hello everyone,  We are currently investigating an issue that is causing an increase in crashes in the EA Desktop client. We are working gathering up some additional information to help us with t...
bug
mac
pc
Xaxad0's avatar
Xaxad0
5 years ago

d4094533-8f28-4fa3-ad8a-ec3d4aed3c96

Yes, still crash after App Recovery.

  • Teur3n's avatar
    Teur3n
    5 years ago

    So i did something i read on another thread.

    1. Go to C:/ ProgramData

    2. Search EADesktop (without space)

    3. You will find a EADesktop-lotofcharacters-.msi

    4. Launch this msi file

    5. With this you can uninstall EADesktop

    6. Reboot your pc

    7. Instal EA Desktop again

    8. Cross finger

  • Xaxad0's avatar
    Xaxad0
    5 years ago

    Maybe my problem was related to an update in W10 I made today: KB5000842 and Service Stack [10.0.19041.903].

    I 'fixed' it by removing EA Desktop with a third software uninstall application and deleted all related Registers in regdit, because it's won't possible to install a new EA Desktop until it was cleaned all registers. After a fresh install EA Desktop worked again. 

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