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MelleaB's avatar
MelleaB
Rising Newcomer
2 years ago

INST-14-1603 - Unknown fatal error

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 16/02/2024
Summarize your bug INST-14-1603 - Unknown fatal error coming up during installation of the EA App.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? ???
What happens when the bug occurs? Installation crashes.
What do you expect to see? Solutions?!

I have windows 7, upon attempting to install the EA app the INST-14-1603 - Unknown fatal error shows up. I read the article from EA about solutions for these errors and despite trying multiple times to install any missing VC Redistributables it didn't solve the issue. I saw in other comments that people "repaired" the redistributables which I also tried, then another suggestion was to uninstall ALL of them which again did not solve the problem. 
 
I literally bought this older Win 7 laptop in order to play the Sims 2 which is impossible to play on my newer laptop due to compatibility issues, I need a solve and EA is less than useless in providing real time tech support. 

1 Reply

  • @MelleaB Hello, I hope I can help you somewhat resolve your issue!

    The EA app can run on Windows 7 but only the 64 bit version.
    Please check whether your PC is 32 bit or 64 bit.

    If it's 32 bit, then I'm sorry but the EA app will not be downloadable on your PC.

    Hope this helps xx 🙂

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