Community ManagerProduct: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Sims 4
What expansions, game packs, and stuff packs do you have installed? Sims 4 Base game Get to work I did have - Discover university - Island Living - Eco lifestyle - Jungle Adventure - Get famous -cats and dogs - get to work
Steps: How can we find the bug ourselves? Games missing in library
What happens when the bug occurs? Game packs not presenting in library - all games missing.
What do you expect to see? My games back in my library that I've paid for
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Sims 4
What expansions, game packs, and stuff packs do you have installed? Sims 4 Base game Get to work I did have - Discover university - Island Living - Eco lifestyle - Jungle Adventure - Get famous -cats and dogs - get to work
Steps: How can we find the bug ourselves? Games missing in library
What happens when the bug occurs? Game packs not presenting in library - all games missing.
What do you expect to see? My games back in my library that I've paid for
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Missing content after combining accounts.
All game packs and expansions were bought in origin - I have these receipts.
I was informed that if I combined accounts with my new ea account I would not loose any content however my game library was then empty.
I have followed all steps on troubleshooting and as advised by the live chats I sent emails to open case. Its safe to say I have received terrible customer service in that I have been given numerous answers as to why the packs/games are missing and yet the issue is still not resolved. I have now been advised to come to report a bug to see if this issue is resolved. If it is not I will be suspending my account as I can not afford to re-purchase all my games.
Reciepts attached and transaction/order codes below
