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EA_Leeuw's avatar
EA_Leeuw
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2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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AenocyonGrowl77's avatar
AenocyonGrowl77
12 months ago
  • Your EA ID/Username: AenocyonGrowl77
  • The names of the missing games: over $180 US worth of Sim 4 DLC (All on sale and gifted to me through Amazon--Pet lovers bundle, Seasons, Grow together, Get together, and 9 more)

  • The date when this issue first started: January 6, 2024. I tried all other possible solutions, including emailing EA but inbox was full, I'm guessing with similar issues from other people.

  • Your current EA app version: I don't own the EA app, I play sims through Xbox, which I can confirm is connected to my EA account and was when I redeemed my codes.
  • More information: I play sims 4 through xbox cloud gaming service, which runs on my computer through an xbox account. This means that I do not have a downloaded file for sims 4 or any of it's DLCs, nor the EA app, unlike most computer users. But that shouldn't have caused any problems with transferring purchases between EA.com (where the codes were redeemed) and my account. Immediately upon receiving the gift codes from Amazon, I rushed to redeem them EA.com, just as was stated in the redeeming instructions. Everything was going smoothly as far as I was concerned, the codes worked and were successfully redeemed. But a few weeks later (Jan 20), the first time playing Sims 4 after buying the packs, I was confused to realize that I did not have them. I go to check my EA.com purchase history, and did not see them, but noted that it could take up to 30 days for them to appear. I also had considered that maybe since they weren't technically purchased, and only redeemed, that would not be the place that they would show up. And yet, over a month later, the 13 DLC that were gifted to me still do not appear in my library when I boot up the game. At first maybe I thought I hadn't been signed in, but then thought that was ridiculous, as what gaming industry would let their product be redeemed without being connected to an account? Then I discovered that other people were having similar issues, and it all made sense. I hope this can be fixed soon, as playing the game without DLC just simply isn't the experience I want when playing Sims 4. And if this is not something that can be fixed, I hope to be reimbursed for the lost money that was spent on faulty product.
  • Full list of included games: Pet lovers bundle, Seasons, Grow together, Get together, Get to work, For rent, Werewolves, Horse Ranch, Dream Home Decorator, Book nook, Outdoor retreat, Kids room stuff, and Little campers

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