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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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mayslava's avatar
mayslava
12 months ago
  • Your EA ID/Username: mayslava

  • The names of the missing games (please just name a handful): The Sims 4 and packs

  • The date when this issue first started: today (March 1st, 2024)

  • Your current EA app version (find out here): 13.140.0.5653 (79920-bce7a50f68)

  • Your EA app Error Reporter ID (provide it in this thread): ccabb0bb-abed-4f3c-84e0-047f39267eb2

The game won't download. Downloading error appears. 

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