Forum Discussion

Community Manager

2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...

bug

mac

Cass_Seoul

2 years ago

Your EA ID/Username, Cass_Seoul
The names of the missing games - 41 SIMS 4 packs (expansion, stuff, game packs etc)
The date when this issue first started: The alert says that it happened February 5th. I hadn't opened the game until today/
Your current EA app version (find out here), 13.162.0.5672
Your EA app Error Reporter ID (provide it in this thread) 4fad2ebe-1091-4a6e-b195-a1320861ced1

I've confirmed and can show proof of purchase for all my packs.