Community ManagerEA ID/Username: qimmig
The name of missing games: The Sims 3 Starter Pack (which I believe came with Late Night and a stuff pack, so I'm missing Late Night and that stuff pack), The Sims 3 Pets, and The Sims 3 University which doesn't have an order code because it was a gift. I don't have the ability to ask the person who gifted it what the order code is.
Order numbers:
The Sims 3 Starter Pack: 1003272621077 and order date of 01/04/2017
The Sims 3 Pets: 1003273421077 and order date of 01/05/2017
The date when the issue first started: I first noticed it today on 04/27/2024, but I am unsure of when my game first went missing. My Sims 4 games and all of its packs also said it was missing from my library, however I was able to open it through the shortcut, and after I opened and played the game it showed up again in my library. I do not have The Sims 3 installed on this computer, so I could not try that.
Your current EA app version: 13.180.0.5693 (82324-bb14eb5248)
Your EA app Error Reporter ID: 3561506a-2a71-45be-ae65-5ee150329817
