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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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SassyWatson's avatar
SassyWatson
10 months ago

I already own the Sims 4 as well as other packs and I downloaded Island Living on the new EA app but I can’t find it in game anywhere. It says in game that the pack is ‘unavailable for purchase’ even though I have paid for it and it confirms that in the EA app, in game it also says  ‘Requires The Sims 4 & all game updates. See minimum system requirements for the pack.’ But I can’t see anywhere that says I need to update the sims 4? Please help me.

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