Forum Discussion

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
bug
mac
pc
Lollo202202's avatar
Lollo202202
9 months ago

EA username: Lollo202202

Names of missing games:

- The Sims 4 Cats & Dogs Expansion Pack

- The Sims 4 Get To Work Expansion Pack

- The Sims 4 City Living Expansion Pack

Date: Happened twice, first time when I first switched to EA from Origins. Randomly got them back a while ago, but noticed that they were gone again today (2024-05-25). Not sure about any of the other dates. 

Current EA app version: 13.207.0.5720 (83505-fad1d29ef3)

EA app Error Reporter ID: 2c03f131-8a63-4a34-8d46-6623efeac8ae

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,716 PostsLatest Activity: 59 minutes ago