EA stole my money.

EA stole my money and I don't know if it was on purpose or if the payment just bugged out. I put my order in for sims 25th b-day and low and behold they didn't work on my pc. So i asked for a refund. Did i get my refund? No! I chatted with EA support and they told me to wait. After waiting I've been met with nothing! I can't contact any help! This has been going on for four days and after trying to get my money back from the professionals i have to ask the community to help me. After the refund didn't go through I tried to make it work but I can't do it anymore! PLEASE HELP!!!! And EA I'm disappointed in you.