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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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Atoni's avatar
Atoni
9 months ago

EA username: Atoni

The names of the missing games: Mirrors Edge, The Sims (plus a few Kits)

The date when this issue first started: Noticed it 6 june, but don't know when it actually started.

Your current EA app version: 13.220.0.5733 (84061-786b42bdc9)

More info: My installed and My games in Library is grayed out. It also tells me I only have 1 Game, even though I should have two

What I've tried:

    • App Recovery -> Clear Cache
    • App Recovery -> Clear Cache
    • Restart Computer
    • Start EA App as windows administrator
    • Clear Cache
    • Switch Region
    • Switch Language
    • Log out
    • Log in (with steam login)
    • Uninstall -> Repair
    • Uninstall -> Uninstall
    • Download installer from ea.com
    • Install
    • Log out
    • Uninstall -> Uninstall
    • Change Password (at myaccount.ea.com)
    • Redownload installer
    • Install
    • Log in (with username & password)

I can't come up with anything else to try now.

Atoni's avatar
Atoni
9 months ago

Since I can't edit my previous post, I'm making a new one.

FOUND A SOLUTION

It appears my DNS filter was causing the issues.

Disabeling it, and a Clear Cache run helped.

Credit to this post and the one bellow it for helping me fins the problem.

Solution to the problem here and here.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi everyone, 

    Thank you for all the info you've shared with us on this. 

    Has anyone else tried what @Atoni suggested in their post? 

    @Atoni wrote:

    Since I can't edit my previous post, I'm making a new one.

    FOUND A SOLUTION

    It appears my DNS filter was causing the issues.

    Disabeling it, and a Clear Cache run helped.

    Credit to this post and the one bellow it for helping me fins the problem.

    Solution to the problem here and here.

    If this also helps for you, please let me know. 

    Thanks! 

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