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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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Atoni's avatar
Atoni
9 months ago

Since I can't edit my previous post, I'm making a new one.

FOUND A SOLUTION

It appears my DNS filter was causing the issues.

Disabeling it, and a Clear Cache run helped.

Credit to this post and the one bellow it for helping me fins the problem.

Solution to the problem here and here.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
8 months ago

Hi everyone, 

Thank you for all the info you've shared with us on this. 

Has anyone else tried what @Atoni suggested in their post? 

@Atoni wrote:

Since I can't edit my previous post, I'm making a new one.

FOUND A SOLUTION

It appears my DNS filter was causing the issues.

Disabeling it, and a Clear Cache run helped.

Credit to this post and the one bellow it for helping me fins the problem.

Solution to the problem here and here.

If this also helps for you, please let me know. 

Thanks! 

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