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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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QV1987's avatar
QV1987
8 months ago

Your EA ID/Username: QV1987

The names of the missing games (please just name a handful): Battlefield 3, Dragon Age 2, Mass Effect 3

The date when this issue first started: 22.06.2024

Your current EA app version (find out here): App-Version: 13.229.0.5742 (84722-2db205072e)

Your EA app Error Reporter ID (provide it in this thread): 4b4c26d3-8e5c-417f-b031-7f7f975c1e7e

QV1987's avatar
QV1987
8 months ago

All games are back in my library again after a pc restart. Not sure what exactly helped, either that or customer service dealt with it very quickly, but i am very happy to see all my games again. 🙂

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