Forum Discussion

kwohld's avatar
kwohld
Rising Adventurer
14 hours ago

Is EA Help website broken?

I need help with recovering a deleted account so I went to EA help and answered whatever information it wanted to start a chat but it just kept going around in a loop, forcing me to complete all steps to open a case over and over again.

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Testing it here kwohld​ and not having an issue.

    What exactly is happening for you, can you grab a screenshot?

    Darko

  • kwohld's avatar
    kwohld
    Rising Adventurer
    7 hours ago

    I don't now how else to explain it. Whenever I try to create a new case, whether it be on my desktop or phone, whether I am on Chrome or Edge, the EA Help website just repeats the prompts in order over and over again, with no end in sight. Therefore I am unable to talk to anyone because your website won't let me.  I will post screen shops of the prompts as they appear in order. Apparently I can only send a few screen shots at a time.

  • kwohld's avatar
    kwohld
    Rising Adventurer
    6 hours ago

    Ok whenever I post a screen shot on here, it ends up getting deleted within minutes for some reason. So I can't send screen shots

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,604 PostsLatest Activity: 6 months ago