Issue regarding a DLC pack
I'm looking for help with an issue regarding a DLC pack I purchased on September 29th. After buying the pack, I found that the content wasn't showing up when I tried to play the game. Specifically, the "Moonwood Mill" area, which is part of the pack, isn’t appearing, so it seems like the DLC didn’t install or activate properly.
I reached out to customer support, and they asked me to relaunch the game, update it, and log out and back in to see if that would fix it. Unfortunately, none of those steps worked. Support later mentioned that this might be a bug in the game and advised me to post here for help from the community managers.
It’s been several days, and I still don’t have access to the DLC I paid for, despite following all the troubleshooting steps. I’m wondering if there’s another solution, like getting a replacement for the DLC instead of a refund, or if there’s something else I can do to fix this. I’d also like to know if there’s any compensation available since it’s been quite frustrating waiting for a resolution.
I appreciate any advice or next steps you can provide. Thank you!
