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v878's avatar
5 years ago
Solved

Jade Empire Special Edition does not launch in EA Desktop

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 21.03.21 12:00
Summarize your bug Unable to launch Jade Empire Special Edition on EA Play with Xbox Game Pass with following error: "Your game failed to launch An error on our end caused your launch to fail. Try again a little later." Tried again later in day and same issue came up
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try launching Jade Empire Special Edition in EA Desktop
What happens when the bug occurs? Can't launch the game
What do you expect to see? Being able to launch the game

Please fix this soon!

  • This is the fix that has worked for me.

    Find your Jade Empire .exe file in the folder where you installed the game. Troubleshoot compatibility (should default to Windows Vista [Service Pack 2]) and the game should launch. Hope this works for you too!

16 Replies

  • The game stays on the launching screen inside the EA window. I have tried everything I could find on the internet. Nothing has worked. I don't understand why it cannot simply launch from game pass. 

  • Its April 2022 now, more than a year later and this is still an issue. Nearly every game I have an issue with on Gamepass for PC are all EA games because they for some reason make you download the EA app (which is just flat out buggy) and it causes all kinds of issues. Gamepass is fine, it's all the EA app. On a new computer with a high powered CPU and GPU, all drivers up-to-date, I have issues with no games from any other sources except EA through their app. There are tons of posts on Reddit all stating the same problems. My fix at this point is to uninstall the EA app permanently. If using GamePass on PC and it's an EA game I just avoid it. How can this still be an issue? It's fine on Xbox console because you don't need to use EAs software, but for PC it's a nightmare for almost everyone I know. I'm not renewing my Gamepass membership because of this, totally ridculious. I'm done. Peace.

  • JadeEmpire.exe isn't showing up in my folders. my error message is invalid license. Reason code = missing DLL: [d3dx9_29.dll] Error. 0x7E.

  • I've never gotten this game to work, EA never fixed their app, it doesn't work properly, they are aware, and do not care. When speaking about the EA app, my friend Dante said this: 

    “I am the way into the city of woe,
    I am the way into eternal pain,
    I am the way to go among the lost.

    Justice caused my high architect to move,
    Divine omnipotence created me,
    The highest wisdom, and the primal love.

    Before me there were no created things
    But those that last forever—as do I.
    Abandon all hope you who enter here.”

    I would just give up brother. 

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