Library showing empty
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
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EA_Solaire
Community Manager
Community ManagerApologies for the delay @righteouspotato7,
If your game library is still showing as empty, please try the following steps to clear this up:
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Check that the EA app is fully updated
- Run the EA app as an administrator
- Check for any background applications blocking the EA App
Let me know if you're still having issues once you've tried this.
Not working still cant see any games
- EA_Solaire
Have you verified that you're logging into the same EA account that your content was original purchased under? Be sure to check the Order History on your EA account to verify if you're logging into the same account that you had purchased your games on.
If your order history shows as blank, you're most likely logging into the wrong EA account, and you'll need to contact live support to have them help you locate the correct login details.
Yes it's the right account. I originally spoke with them to confirm it's the right account. Am I ever going to have access to my games or should I just never make another purchase on your platform again? This is insane.
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