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Hjort19's avatar
Hjort19
1 year ago

lost ekspansion pack

Hi i opgraded from origin to EA app, and now I lost all my ekspansion packs I got magic, ranch, ond tropic. I tried the help center, and couldn't use that. how kan I contact EA?
pc
technical issues
Hjort19's avatar
Hjort19
1 year ago

i have tried that, but nothing help me. do they have an email address or something. whatever I do, it just say that I have to restart, and I tried and tried everything

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

There's no email address that you can directly email but the website should give you an option to contact via email which will let you fill in the details directly on the EA Help website. 

If you're not getting the chat option when trying to contact support, can you please try: 

  1. Go to: https://help.ea.com/en/help-home/
  2. Select the game you need assistance with or EA App
  3. Select "I want to update my EA Account information" 
  4. Scroll down the page to find the "Chat with us" option
  • Hjort19's avatar
    Hjort19
    1 year ago

    i have tried a lot of times, and it dosent work

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      1 year ago
      Hey @Hjort19, I'm just checking to see if you managed to reach out to EA Help Support and get things sorted. Let us know if you still need any help!

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