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Shulevskyyy's avatar
Shulevskyyy
Newcomer
1 day ago

Lost my Ea Play subscription and lost access to f1 25

I paid my subscription on June 17th,2026 and now I lost it and also I lost access to playing the f1 25 game and i don't even have it in library. This message pops up 

 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Shulevskyyy​,

    You should be able to check back through your account page with these steps to verify the status of that EA Play subscription. If you check the subscriptions, is that still active or is it showing canceled or refunded?

    If it's still an active subscription it may be worth a cache clear of the EA app to see if there's any change. If there's still an issue with the subscription from there, it'd be best to get in touch with the support team directly. They'll be able to verify some details about the purchase/account and discuss the specifics in more detail than we're able to do here on the public boards.

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