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5fb5f2170d21a6d's avatar
3 years ago

Lost origin games in migration to ea app

i lost my sims 3 and sims 3 game, and my late-night expansion and high-end loft. stuff pack (its the sims 3 starter pack) when i migrated to the ea app i think i lost more games like the sims 4 character maker demo 

this is my first post and im a bit panicked 

3 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @5fb5f2170d21a6d5 Hey, in most cases we have seen, this is an issue of being in the wrong account even when we think are in the right one. First, log into your EA Profile here and go into the purchases or order history and make sure you see your content.

    If you do, it is the right account, if not, it is the wrong account. We are tracking this issue Here as well, so if it is the right account, please link your info there.

  • i checked my purchases everything is there and my i checked origin account and my sims stuff is there

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @5fb5f2170d21a6d5 Okay, so if all of the info is correct, please follow the steps as advised and post the info requested on the thread linked.

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