I'm on Mac so can't play it through Steam unfortunately but thank you for the advice!
Hopefully there is a resolution soon 🙂 Guess I'll just go back to Sims 2 for now lol
I've emailed support so if I get a helpful response I'll update here too
I have submitted a similar issue months ago: install the game in French, but game is in English (I live in the UK). I relate to all the play arounds people have described above (customer support, universal version, works once in the right language, but then an error again, etc). In my case, what I can say is that I have tested my game versions on a PC, and everything is fine!!!! So I would love people to stop suggesting that we have region locked games, because this is not the case. This is a Mac specific issue, and it is even an Mac EA App specific issue, as it wasn't happening on Origin before either.
I am really angry at EA. I have spent HUNDREDS of euros/pounds for that game, and I would like to feel heard, as it doesn't seems to be the case. And I know I am not the only one in that situation... I will not buy any other EA game before the EA App for Mac is fixed.
EA has to fix the EA App for Mac.
