Community ManagerYour Mac model name (NOT Serial Number!)():
MacBook Pro 2018
What version of macOS are you using ():
Sequoia 15.5
Timestamp when the issue first occurred (date/time):
May 15, ~12pm
When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?):
opening the app
What is the current version of your EA app ():
*Edit: if you can't open the client, you can't check this. That's okay!
can't open the app, but I downloaded the .dmg today May 15th
Please share an EA app Error Reporter ID here in the thread:
?
Please share the most recent EA app logs and attach them to your post (): The app never opens, there are no logs.
When I first install it, it says that it's an app downloaded from the internet, I click "Open Anyway", the icon bounces but then shuts down. I checked security, and the EA App doesn't show up there to bypass the security lock on installed apps. Trying to open the app again does the same thing - it bounces then nothing. No error message, so warning, just not opening.
I've downloaded and attempted to install this about three times now, and it does the same thing every time. I've restarted, followed all the standard IT troubleshooting things (turn it off and on again, close all other programs, etc) and nothing has worked.
