Community ManagerCommunity ManagerHello everyone,
Thank you for continuing to report the "The app crashed unexpectedly" and "Background Services Crashed" errors on the EA app for Mac.
We've heard from some players that updating your Mac to the latest macOS version, including incremental updates, can resolve the issue. Additionally, some users have found that a simple restart of their machine helps.
Updating the client
For those still experiencing the problem after trying these solutions, we've released a new version of the EA app for Mac (13.206) that will hopefully address the issue. The EA app periodically automatically checks for updates and will install this version when you next launch the client. However, if the EA app won't boot, you can download the latest version directly from https://www.ea.com/ea-app.
We will also be releasing additional fixes in the coming weeks.
Still experiencing the issue?
Please let us know how things go after trying these steps. If the issue persists, check the first post on page 1 of this thread and continue to provide the requested data.
Thank you.
Community ManagerHi @Bullworth_Queen,
As mentioned in [ANNOUNCEMENT] The EA app for Mac has arrived!:
*The EA app for Mac is available for Macs running macOS Catalina or newer.
*Origin for Mac is still available to download for Macs running macOS Mojave or older.
What we mean by "We've heard from some players that updating your Mac to the latest macOS version, including incremental updates, can resolve the issue" is simply that updating your Mac to the most recent version of macOS that your device supports may fix the problem. We're not suggesting that you need to buy a new Mac or make any other major purchases.
