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krazzykyle17's avatar
4 years ago
Solved

Mass Effect Andromeda will not launch

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Launch Error
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 12.1.2022
Summarize your bug Mass Effect Andromeda will not launch, if I try from EA app or Steam. It goes to launch and nothing happens and doesn't run in processes I have tried reinstalling, clearing cache, reinstalling app, updating windows/drivers etc. and nothing has fixed the issue so far
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure how to replicate
What happens when the bug occurs? The game does not launch
What do you expect to see? The game should open

I have tried all solutions I have seen for other game launch issues such as those listed above

Reinstalling game/app, updating windows and drivers and some others involving elevated command prompts 

  • For me problem is solved now. Cant say what caused the issue cause i dropped the "Windows Reinstallation" Nuke on it and that solved it. 
    For me: Everything in found on google didnt fix the issue.

28 Replies

  • I've now been able to resolve this. I installed the game via steam (as expected) and it wouldn't launch, I then installed "again" via the EA app and selected my steam install location as where it should install to. It then did a small download which which was around 5gb and now shows in EA app with the steam icon and launches without issue. 

  • MikeC99's avatar
    MikeC99
    3 years ago

    Thanks for all the info, R4d1c4l - unfortunately none worked for me. I uninstalled and reinstalled both game and EA App, but the EA app wouldn't 'see' that the game was uninstalled and I got no option to reinstall. Well, it did take me to 'Get game' but that just took me back to the launch the game page. Sad, but  forked out for the deluxe add ons (again) and at least now I have those. Still though the only way I can run the game is via admin privs on the .exe file itself. It's a pain, but it works.

  • MikeC99's avatar
    MikeC99
    3 years ago

    Thanks for all that, Kripcision, but didn't work for me. Still only works if I open with admin privs via the .exe itself.

  • LoL i can even run the app as an admin. thanks for nothing EA.

  • Kripcision's avatar
    Kripcision
    3 years ago

    well you have to end the EA app as well. literally make sure no EA service is running. then after everything is set to admin and DO NOT start any EA app exe and directly launch the game and wait a minute or 2. if it doesnt launch by then you can go ahead and try again. it should work.

  • I'll give it a shot, it's getting really sad the games I love the most are doing this since the switch 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey Everyone

    As this thread is a bit old at this point, things have changed and been updated, we are going to lock this down so that we can prevent any necro-posting.

    If you run into any further issues please create a new thread so that we can begin tracking accordingly!

    Cheers!

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