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KoolPandaz's avatar
10 months ago

Mass Effect Legendary Edition: An Incompatible Version Is Installed

For the past few days, I have been trying to play Mass Effect Legendary Edition through Steam. Every time I try to launch the game, the EA App opens and gives me the error message "Couldn't launch Mass Effect Legendary Edition. An incompatible version of this game is installed on your device. Uninstall the Steam version to launch."

If I don't try to launch the game through Steam, and pull up my library in the EA App, the game is greyed out and says to uninstall the EA version of the game. I have no idea what to do here. I've already uninstalled the Steam version twice, and I can't find any EA version of the game on my device to uninstall. I even deleted all of my save data for the game and that did nothing. I've uninstalled the EA App several times as well (a solution that worked when I was having problems with Dragon Age: Inquisition).

This is frankly infuriating. Why would I ever buy another EA product if I have to go on a days long quest every time I want to play one of their games?

Any help or advice would be greatly appreciated.

15 Replies

  • mediocre_savs's avatar
    mediocre_savs
    New Novice
    3 months ago

    holger1405​ 

    I followed all of the steps. Also uninstalled both EA and ME with the Revo Uninstaller. 

    Guess I'll have to reach out to support.

  • enewman98's avatar
    enewman98
    Rising Newcomer
    17 days ago

    Hey im having the same issue. Did you ever get a anwser?

  • mediocre_savs's avatar
    mediocre_savs
    New Novice
    13 days ago

    So I contacted EA and there was an old subscription for EA Play/Xbox Live that was no longer active. They deleted it and then once I reinstalled the game it worked perfect. It is load-able in Steam now. 

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