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banyan55's avatar
banyan55
Seasoned Newcomer
2 years ago

Mass Effect Legendary Edition (PRIME GAMING) Missing from library

Hi, On July 12 2022 I claimed Mass Effect Legendary Edition from my Prime Gaming page. I shows as claimed to my EA account, I have only one account and the user name does match. However on my EA app...
bug
mac
pc
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @banyan55,

I can see that you can click on the Download button in the EA app. It looks like you can download it out right, without the need to have to repurchase it again.

When you go to your game Library (on the left), do you not see the game in that section?
banyan55's avatar
banyan55
Seasoned Newcomer
2 years ago

Hi EA_Leeuw, thanks for the reply. I do have the option to download it, but that is only as an EA Play game. It is not I do not own the game out right even though I should from Prime. If you compare it to this screen shot you can see how it differs.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @banyan55, yeah I've compared the screenshots, but this shouldn't be an issue. If you didn't have the game registered to your account already (thanks to Prime Gaming), there would not be a Download button. Instead, there would be a Claim button (since the game is also included in EA Play Playlist).
    • banyan55's avatar
      banyan55
      Seasoned Newcomer
      2 years ago

      Thats because I have EA play via gamepass though. I was planning on stopping my subscription to gamepass as I am not using it for any other games currently. However I would like to play mass effect at some point. I wont be able to if I stop my gamepass subscription even though I am supposed to own the game outright. Hence why there is no option for me to purchase games that are on EA play that I already own. I shouldnt have the option to purchase a game I already own, thus the key hasnt registered on my account correctly.

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        2 years ago
        Hi @banyan55,

        All I can tell you is that the key has been registered on your account correctly and that you own the game via the key via Prime Gaming, and now as well (but not exclusive to) as via EA Play.

        You can download, install, and play the game just fine without anything to worry about, as long as you're using the correct EA account.

        If, however, there appears to be an issue in the future when your EA Play membership has expired, and you suddenly have lost access to the game, while I can confirm to you that you own it on this EA account via Prime Gaming, feel free to let us know here on the forums.

        Happy gaming!

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