Missing bundle just purchased.

I'm having a bug in the EA App with my latest purchase of the Halloween bundle, I've tried to put in tickets now twice for the issue and they're not processing either. 

The add-on for all portions or the bundle are not showing up in my download list, or add-on list, they're not showing up in my library as owned, I have a clean install.  

I even tried to get a refund for it, it doesn't show up there, it's in my order history, and I have the email receipt.  

Anyone else having this issue, or know how to fix it?

TY in advance.