Missing content in my game

Hey guys i'm really confused because a few months ago I had bought these two packs during the spring sale : Cats & Dogs as well as City Living. Everything was fine at first, the packs we're working perfectly fine until I come back a few months later after taking a break to see both of them being gone... Which I found super weird because when I opened my game it said that those packs we're required even though It showed on Electronic Arts that I had installed both of them. I tried contacting the E.A support by email but they're taking way too long to answer me so if anyone could tell me why it's happening. I have pictures down below that could help you guys. As you can see i'm clearly holding a cat in my saved game, I wish I had proof that my sims was in an apartment but like I said both game mods are showing that they are installed. Please if possible to not tell me to look at the troubleshooting steps, I already did!!!