So I'm having issues after purchasing the "Enchanted by Nature" expansion pack and even spoke with two different EA reps which got me nowhere. I bought it on August 6th and it was supposed to include the "Fairy Garden Digital Content" through the EA app on MacOS and the promotion is going till the 21st. I've uninstalled and reinstalled the game several times, with and without the legacy patch. Also deleted my documents folder, used app recovery on the EA app, changed the region to my account as recommended, and still nothing seems to work. At this point I'm unsure what else to do. There's a chance there was a glitch right at the time of purchase that it didn't even add the content the was supposed to be included. I was recommended to speak to a community manager in the forums, but I'm unsure how to actually do that. If anyone has any pointers I'd really appreciate it. I'm using an M1 MacBook Pro with 16gb ram, running Sequoia 15.6 on the EA app (have never used CC) if that helps at all.
Did you preorder/purchase the pack through EA App or did you purchase it somewhere else and redeem the product code in EA App?
I purchased it in the EA app on a Mac.
Thanks for confirming. I’ve moved your thread to the EA App forum. Hopefully someone here will be able to help you.
