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imxgen's avatar
imxgen
Seasoned Novice
4 months ago

Missing Sims 4 Enchanted by Nature bonus content - Fairy Garden Digital Content

I bought Enchanted by Nature through the EA app on the 6th August, but have not received the Fairy Garden Digital Content bonus items.  I have restarted my laptop and the EA app, and repaired the ga...
pc
purchase issue
bloodlesscry's avatar
bloodlesscry
New Novice
3 months ago

So I did get some help through the EA help chat a day or two after I posted. I was able to talk with someone, and they did help me with the bug/problem. They were able to get me the bonus content after I answered some questions and sent some pictures. It did take me 3 tries through the EA chat to get someone who knew how or who to talk to about this problem/bug.

imxgen's avatar
imxgen
Seasoned Novice
3 months ago

oh that's amazing! it really give me hope, so i'm going to try again - would you be able to share your chat log? or the competent employee name?

  • bloodlesscry's avatar
    bloodlesscry
    New Novice
    3 months ago

    The employee name was Shruti.

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