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HazardBehindYou's avatar
HazardBehindYou
3 years ago
Solved

Mistake: INST-14-12029

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Cannot install your EAapp
When did this happen? (dd.mm.yy hh:mm) 13.07.2023 23:30
Summarize your bug Cannot install this side app to play a single player game, which I have purchased on Steam. Tried to run the installer as administrator, tried to change the PC username from cyrillic to latin, tried to instal Microsoft Visual C++ libraries, tried to shotdown the anti-virus. There is enough disk space, my internet connection is superb. If I try to launch the Star Wars Jedi Fallen Order, and the EAapp tries to install itself, the window then pops up, saying that there is no internet connection. If I try to install the EAapp from the separate installer, that I downloaded from this site, it says "mistake: INST-14-12029" It's quite annoying at this point.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Run the EAapp installer on a machine with Russian language interface. Or try to download the Star Wars Jedi Fallen Order from Steam, so that the EAapp will try to install itself, whe you try to launch the game.
What happens when the bug occurs? The EAapp cannot install itself.
What do you expect to see? I expect to see a clear solution from a multi-million dollar company.

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Cannot install this side app to play a single player game, which I have purchased on Steam.

Tried to run the installer as administrator, tried to change the PC username from cyrillic to latin, tried to instal Microsoft Visual C++ libraries, tried to shotdown the anti-virus. There is enough disk space, my internet connection is superb.

If I try to launch the Star Wars Jedi Fallen Order, and the EAapp tries to install itself, the window then pops up, saying that there is no internet connection.

If I try to install the EAapp from the separate installer, that I downloaded from this site, it says "mistake: INST-14-12029"

It's quite annoying at this point.

bug
mac
pc

4 Replies

  • HazardBehindYou's avatar
    HazardBehindYou
    2 years ago

    I followed all the instructions and so on -- no results. I have compiled a file with all my PC technical information through the msinfo32, so that it can give you an insight into the troubles I'm having. But my system language is russian. To whom should I send this file?

  • lotsRottenOrang's avatar
    lotsRottenOrang
    10 months ago

    Hi, for any of us facing the issue of being unable to install/ update games, which always shows an error while preparing the update, or facing the error code INST-14-12029. I tried several different ways and finally solved this.

    I only encountered this issue on my Windows device (both Windows 10 and 11). If you encounter a similar problem on MAC, maybe try using a similar approach.

                                  

    Here is my step:

    (If you have the EA app installed on your device but cannot update or start the game, jump to step 2) 

    1. If the EA app is not installed and you are facing the error code INST-14-12029 when using the EA installer, try the link:

    https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EADesktop-12.0.58.4866-242.msi

    or

    https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAapp-13.207.0.5720-2944.msi

    *If these links show no connection again, please find another device (in my case, only the devices I used to play cannot access the link; all other devices of my family members work even with the same WLAN) to access this link. Then, any online drive can easily share the file to install the entire EA app with your device.

    2. Use control+shift+esc or any other way to open the Task Manager. Choose the services tab. Find the EABackgroundService. Right-click on that and choose to restart (or stop the service and start it).

    3. Then open the ea app and Clear the cache (From the main menu bar, select Help and choose App Recovery. For details, see this tutorial page: https://help.ea.com/en/help/ea/ea-app/game-download-install-load-troubleshoot/)

    4. Then, the app will automatically restart, and you will find yourself starting to download/update the games.

    If it doesn't work, you can try steps 2 and 3 several times or restart the service while the app is restarting.

    Hope this helps

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