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x3cutoor's avatar
x3cutoor
2 years ago
Solved

Money was withdrawn from my account, but game is missing!?

Hi, i bought away out today and money obviously was withdrawn from bank account but there is no such game in my library? I tried to restart app, clean cash, even restart pc. It doesnt work. What shou...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @isomsal 

    If the transaction is showing as payment pending, you need to complete your payment either offline or through a third-party source, like PayPal.

    If you're still having issues with this payment going through once you've tried that, please contact the live support team so they can review your billing details with you a bit further to see what's causing the transaction to get stuck. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @x3cutoor 

If you check the order history for your EA account, is the transaction for A Way Out showing as completed, failed, or refunded? 

isomsal's avatar
isomsal
2 years ago
@EA_Solaire I had the same problem on FC24. In my purchase history, it says it was purchased but waiting for a response from the service provider. What should I do?
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @isomsal 

    Does the transaction show as payment pending? 

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @isomsal 

        If the transaction is showing as payment pending, you need to complete your payment either offline or through a third-party source, like PayPal.

        If you're still having issues with this payment going through once you've tried that, please contact the live support team so they can review your billing details with you a bit further to see what's causing the transaction to get stuck. 

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