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FunnyFrogers's avatar
FunnyFrogers
3 years ago
Solved

my bundle isn’t in my game

For some reason the bundle I purchased over two days ago that includes get to work, realm of magic, and nifty knitting is not showing in my game. I checked my files and they are downloaded but when I...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @FunnyFrogers 

    Okay, I'd recommend you get in contact with the live support team so they can review your account details with you a bit further and see what's going on with all your expansions- here on the forums we wouldn't have access to your account details to investigate into this further.

    Please contact live support by submitting a help request on the site here- I'd also recommend attaching this AHQ conversation when you reach out there so the live support team does have something further to reference. If you have any issues getting in contact with the live support team, you can let me know! 

FunnyFrogers's avatar
FunnyFrogers
3 years ago

Hello! Sorry for the late reply! 

I am playing through the EA app right now which is where I purchased the bundle. I did check my order history (which showed that I did purchase them) and my account that showed I am signed into the right one. After checking my order history I cleared the cache for the EA app and it showed the packs but again, no game play with only the 3 packs. I opened the game and it showed all the packs I own except the 3 that I purchased. 

If you need anymore information I would be happy to give it to you! Also, thank you for trying to help I really appreciate it 🙂

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@FunnyFrogers 

Okay, I'd recommend you get in contact with the live support team so they can review your account details with you a bit further and see what's going on with all your expansions- here on the forums we wouldn't have access to your account details to investigate into this further.

Please contact live support by submitting a help request on the site here- I'd also recommend attaching this AHQ conversation when you reach out there so the live support team does have something further to reference. If you have any issues getting in contact with the live support team, you can let me know! 

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