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grimms54's avatar
grimms54
3 years ago
Solved

my ea app wont download games properly

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
bug
mac
pc
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    @Hey @grimms54 thanks for the update!

    When you have a moment can we try the following?

    • Run the System File Checker tool then Check for Windows and GPU updates  
    • Connection and Advance Connection Guides 
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey @grimms54 Can we first try to clear EA App's Cache (Top Left Menu > Help > App Recovery) and check if this continues?

  • grimms54's avatar
    grimms54
    3 years ago

    I have tried this plenty of times

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      @Hey @grimms54 thanks for the update!

      When you have a moment can we try the following?

      • Run the System File Checker tool then Check for Windows and GPU updates  
      • Connection and Advance Connection Guides 
      • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
      • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

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