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AmesTj's avatar
AmesTj
Newcomer
5 hours ago
Solved

My login verification

Whenever I try to do my login verification I’m able to get all the way until turn on and it says there’s issues and it been like this sense my account got hacked

  • contact EA Support again and mention that Login Verification itself is failing when you try to enable it. You can also try clearing your browser cache, resetting your EA password and the password for the email linked to the account before trying again.

2 Replies

  • EA_FieryHelios's avatar
    EA_FieryHelios
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hi AmesTj,

    Thanks for reaching out. I understand you're unable to enable Login Verification (2FA), and that this has been happening since your EA Account was compromised. Since this involves account security, I would recommend contacting EA Help so the support team can review the account and assist with securing it. 

    Hopefully, this can be resolved as soon as possible.

     

     

  • contact EA Support again and mention that Login Verification itself is failing when you try to enable it. You can also try clearing your browser cache, resetting your EA password and the password for the email linked to the account before trying again.

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