Games Removed From App

Hi there,

I’m sorry to hear that the game suddenly disappeared from your library. I understand how alarming that must have been.

Please try clearing the EA app’s cache, then restart the app and check your library again. Thanks.

Hi

As advised i have reinstalled windows and tried again still the same issue.

I have also installed the app to my brand new laptop and again same issue

Thanks

Andrew

I'm having the same problem, and on top of that, I can't access the notification with the list of games anymore.

As you showed in the screenshot, it says to visit the "Game Hub" to add them again, but now I can't see those notifications, so I don't know exactly which games I've lost. I remember that one of them was *Star Wars: Jedi: Fallen Order*.

This is pretty concerning.

Well i reset my laptop back to factory settings reinstalled EA app and it the same issue; cant install some games as it say i don't own them and SimCity is missing and with the same message saying the game has been removed

Thanks for trying. I'm afraid you may need to contact our support team again to check the entitlement on your account.

I understand how frustrating it is to have to reach out again, and I’m sorry that the advisor you previously spoke with may not have provided you with accurate information.

Hi there,

I’m sorry to hear that you’re also seeing the game listed as “removed” in the EA app. Please use the Contact Us button at the bottom of the EA Help page to reach our support team and ask them to check the entitlement on your account.

Hi

Yeah been there done that; shown my invoice for the game as there did not believe me and i was told to post in here as you so called have the tools to fix this.

I’ll flag both of these cases as potentially mishandled and pass them along for further review. I’ll follow up here if I receive any additional information.

Hi thanks, thats great but what happens if you dont get a reply keeping in mind this is a game i have paid for and the extra DLC i have also paid for.

Hi, please contact our support team again and clearly ask the advisor to check the game entitlement on your account. Be sure to mention that you were referred by the forum team.