Forum Discussion

lemonbubby's avatar
lemonbubby
Newcomer
3 months ago
Solved

My Sims 4 DLC says I haven’t purchased it

Pretty much what the title says, I’d purchased the Strangerville Sims 4 Pack through PayPal on the EA App (I know that it wasn’t steam because it says my steam doesn’t use PayPal) and I went to downl...
pc
purchase issue
technical issues
  • EA_Poppy's avatar
    EA_Poppy
    3 months ago

    Hey lemonbubby​,

    Have you checked on your PayPal account if the purchase has gone through? This sounds like, there might have been an issue with the payment registering.

    Also check your EA account order history here to see if the transaction is showing on your account. 

    If it is showing the purchase there, but the DLC still doesn't show as owned on the EA app, go ahead and clear the EA app cache, as this can often help in such cases. 

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
3 months ago

Hey lemonbubby​,

Have you checked on your PayPal account if the purchase has gone through? This sounds like, there might have been an issue with the payment registering.

Also check your EA account order history here to see if the transaction is showing on your account. 

If it is showing the purchase there, but the DLC still doesn't show as owned on the EA app, go ahead and clear the EA app cache, as this can often help in such cases. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,015 PostsLatest Activity: 6 minutes ago