need for speed hot pursuit remastered does not download. why?

need for speed hot pursuit remastered does not download. says something went haywire why i am downloading hot pursuit remastered on my windows 11 pc laptop on a micro sd card that is 64gb and when i download it it stays at calculating time and then....... something went haywire my worst pop-up it only happens to NFS hot pursuit remastered on EA app like i siad its downloading on a sd card and yes sd card is new its in a adapter but my ? is why does its not downloading i really need the game