I got fed up with EA support.
It's ridiculous that you pay them (I did back in the day) and just couldn't care less to help... Redirecting you to a forum where no actual tech support is going to help you is not useful customer support, is just BS and trying as hard as possible to not do their job.
So my solution to this problem was to go through all my old pc stuff, find the physical copy and installing it using a dvd drive.
So yeah, thanks for not helping EA!
Hello.
I recently tried both option, download and disk.
Still won't launch.
Has EA bothered coming back to you yet?
Hey guys. Heads up I got the to fix my game.
Ok so what i checked out was when the EA app is in an offline state it says the license has expired.
So If you read my transcript below i tried to have the remove and re add it.
The Gent sorted me out and the game runs once more.
DemonicMaverick (2/2/2023, 8:38:26 PM): Poonam i am getting irritated by these copy paste answers.
DemonicMaverick (2/2/2023, 8:38:31 PM): its not aconnection issue
DemonicMaverick (2/2/2023, 8:38:56 PM): my question. why is the license saying it is expired?
DemonicMaverick (2/2/2023, 8:39:11 PM): either answer the question or put someone on who can
Poonam (2/2/2023, 8:40:30 PM): I can totally understand your concern, but if you don't have the connection issue then you don't receive the connection error message.
Poonam (2/2/2023, 8:40:47 PM): I am just trying to help you to get your issue fixed.
DemonicMaverick (2/2/2023, 8:41:19 PM): yes but you are not listening to me
DemonicMaverick (2/2/2023, 8:41:59 PM): as i previously stated, different connections, different places, same issue.
DemonicMaverick (2/2/2023, 8:42:15 PM): EA app has a connection issue. not me
DemonicMaverick (2/2/2023, 8:42:30 PM): now is my license valid or expired
Poonam (2/2/2023, 8:43:35 PM): About your license has expired, so I would like to inform you that license doesn't be expired you can redeem the code once and login with the same account.
DemonicMaverick (2/2/2023, 8:44:26 PM): now if you check against my account. is the game registered?
Poonam (2/2/2023, 8:45:01 PM): Yea, I can check the game is available in your Acocunt.
Poonam (2/2/2023, 8:45:27 PM): Please allow me a moment I can share the details with you.
DemonicMaverick (2/2/2023, 8:45:50 PM): right . now i have had a similar problem before. can you remove the license and then re add it after i have reset the app on my side?
DemonicMaverick (2/2/2023, 8:46:54 PM): i had a similar issue with crysis 3 back in the day and it was resolved by doing this.
Poonam (2/2/2023, 8:47:02 PM): I would like to inform you that there is no issue with the license you can reset by your self.
DemonicMaverick (2/2/2023, 8:47:20 PM): how do i reset the license?
Poonam (2/2/2023, 8:50:39 PM): Please allow me a moment. I am getting checked it for you.
Poonam (2/2/2023, 8:54:06 PM): Thanks for waititing.
Poonam (2/2/2023, 8:55:05 PM): We exceeded your limit, so now you will not get the error, please try to launch now.
Poonam (2/2/2023, 8:56:46 PM): Once done let me know.
DemonicMaverick (2/2/2023, 8:57:10 PM): still getting the errors
Poonam (2/2/2023, 8:59:05 PM): May I know if you have the CD of the game?
DemonicMaverick (2/2/2023, 8:59:59 PM): yes. i tried loading from the dvd earlier today before contacting ea support
Poonam (2/2/2023, 9:01:19 PM): Do not worry, you can try to CD as well, and now I added the game in your account, please try to restart your EA App and login now.
DemonicMaverick (2/2/2023, 9:02:18 PM): Marvelous its running
Poonam (2/2/2023, 9:03:29 PM): I am glad that I was of some help to you.
DemonicMaverick (2/2/2023, 9:03:47 PM): Thank you so much. so it was license issues?
Poonam (2/2/2023, 9:04:38 PM): I discussed with my team, and increased your limit after that you said it didn't work, soo we added the game.
Poonam (2/2/2023, 9:04:52 PM): Please feel free to write to us again if you have any further questions on this or any other topic.
Poonam (2/2/2023, 9:04:59 PM): I really appreciate your understanding here. Thanks for this kind behavior.
Have a great day ahead!
Thanks for contacting EA!
