Hello.
I recently tried both option, download and disk.
Still won't launch.
Has EA bothered coming back to you yet?
Hey guys. Heads up I got the to fix my game.
Ok so what i checked out was when the EA app is in an offline state it says the license has expired.
So If you read my transcript below i tried to have the remove and re add it.
The Gent sorted me out and the game runs once more.
DemonicMaverick (2/2/2023, 8:38:26 PM): Poonam i am getting irritated by these copy paste answers.
DemonicMaverick (2/2/2023, 8:38:31 PM): its not aconnection issue
DemonicMaverick (2/2/2023, 8:38:56 PM): my question. why is the license saying it is expired?
DemonicMaverick (2/2/2023, 8:39:11 PM): either answer the question or put someone on who can
Poonam (2/2/2023, 8:40:30 PM): I can totally understand your concern, but if you don't have the connection issue then you don't receive the connection error message.
Poonam (2/2/2023, 8:40:47 PM): I am just trying to help you to get your issue fixed.
DemonicMaverick (2/2/2023, 8:41:19 PM): yes but you are not listening to me
DemonicMaverick (2/2/2023, 8:41:59 PM): as i previously stated, different connections, different places, same issue.
DemonicMaverick (2/2/2023, 8:42:15 PM): EA app has a connection issue. not me
DemonicMaverick (2/2/2023, 8:42:30 PM): now is my license valid or expired
Poonam (2/2/2023, 8:43:35 PM): About your license has expired, so I would like to inform you that license doesn't be expired you can redeem the code once and login with the same account.
DemonicMaverick (2/2/2023, 8:44:26 PM): now if you check against my account. is the game registered?
Poonam (2/2/2023, 8:45:01 PM): Yea, I can check the game is available in your Acocunt.
Poonam (2/2/2023, 8:45:27 PM): Please allow me a moment I can share the details with you.
DemonicMaverick (2/2/2023, 8:45:50 PM): right . now i have had a similar problem before. can you remove the license and then re add it after i have reset the app on my side?
DemonicMaverick (2/2/2023, 8:46:54 PM): i had a similar issue with crysis 3 back in the day and it was resolved by doing this.
Poonam (2/2/2023, 8:47:02 PM): I would like to inform you that there is no issue with the license you can reset by your self.
DemonicMaverick (2/2/2023, 8:47:20 PM): how do i reset the license?
Poonam (2/2/2023, 8:50:39 PM): Please allow me a moment. I am getting checked it for you.
Poonam (2/2/2023, 8:54:06 PM): Thanks for waititing.
Poonam (2/2/2023, 8:55:05 PM): We exceeded your limit, so now you will not get the error, please try to launch now.
Poonam (2/2/2023, 8:56:46 PM): Once done let me know.
DemonicMaverick (2/2/2023, 8:57:10 PM): still getting the errors
Poonam (2/2/2023, 8:59:05 PM): May I know if you have the CD of the game?
DemonicMaverick (2/2/2023, 8:59:59 PM): yes. i tried loading from the dvd earlier today before contacting ea support
Poonam (2/2/2023, 9:01:19 PM): Do not worry, you can try to CD as well, and now I added the game in your account, please try to restart your EA App and login now.
DemonicMaverick (2/2/2023, 9:02:18 PM): Marvelous its running
Poonam (2/2/2023, 9:03:29 PM): I am glad that I was of some help to you.
DemonicMaverick (2/2/2023, 9:03:47 PM): Thank you so much. so it was license issues?
Poonam (2/2/2023, 9:04:38 PM): I discussed with my team, and increased your limit after that you said it didn't work, soo we added the game.
Poonam (2/2/2023, 9:04:52 PM): Please feel free to write to us again if you have any further questions on this or any other topic.
Poonam (2/2/2023, 9:04:59 PM): I really appreciate your understanding here. Thanks for this kind behavior.
Have a great day ahead!
Thanks for contacting EA!
